FAQs

Orders & Shipping

How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order directly on the carrier’s website using this number.

What are your shipping options and costs?
We offer several shipping options at checkout. The cost and estimated delivery time will be calculated and displayed based on your location and the selected service. Please note that delivery times are estimates and not guarantees.

My tracking hasn’t updated in a while. What should I do?
Occasionally, tracking information can experience delays in updating within the carrier’s system. We recommend waiting 24-48 hours for the status to refresh. If there is still no movement after this time, please contact our support team for assistance.

Can I change my shipping address after placing an order?
We can only change the shipping address if the order has not yet been processed and prepared for shipment. Please contact us immediately with your order number and the correct address. We cannot guarantee address changes for orders that have already been shipped.

Returns & Exchanges

What is your return policy?
We accept returns for eligible items within 30 days of delivery. Items must be unused, in their original packaging, and with all tags attached. For hygiene reasons, certain products are final sale and cannot be returned.

How do I start a return or exchange?
To initiate a return or exchange, please visit our Returns Center at thelastingbag.com. You will need your order number and email address to begin the process. We will guide you through the steps and provide a return shipping label if applicable.

How long does it take to process a refund?
Once we receive your returned item, it takes approximately 5-7 business days to inspect and process it. After processing, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.

Product & Care

How should I clean and care for my product?
Care instructions vary by material. Please refer to the specific care label attached to your product. For general guidance and detailed cleaning tips, please visit our comprehensive Care Guide at thelastingbag.com.

Do you offer a warranty on your products?
Yes, we stand behind the quality of our craftsmanship. Our products are covered by a warranty against manufacturing defects. For full terms and conditions, please see our Warranty Policy at thelastingbag.com.

My product arrived with a defect. What do I do?
We sincerely apologize for any issue. Please contact our support team immediately with your order number, a description of the defect, and clear photographs. We will review the case and work to resolve it for you as quickly as possible.

Account & Payment

I forgot my password. How can I reset it?
You can reset your password by clicking on the “Forgot Password” link on the login page of our website. Enter the email address associated with your account, and you will receive an email with instructions to create a new password.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.

I was charged multiple times. What should I do?
Duplicate charges are often a temporary authorization hold from your bank, which should clear within a few business days. If the charge posts to your account, please contact us with your order details, and we will investigate immediately.

Promotions & Discounts

Why is my discount code not working?
Please ensure that you have entered the code correctly and that it is applied before completing checkout. Some promo codes have specific terms, such as minimum purchase amounts, product exclusions, or expiration dates.

Can I combine multiple promo codes?
Typically, only one promo code can be used per order. The system will automatically apply the code that provides the best discount for your cart.

I signed up for your newsletter but didn’t get a discount.
The welcome discount code is usually sent immediately after you confirm your subscription. Please check your spam or promotions folder. If you still cannot find it, please contact us.